FIRST DATA INDEPENDENT SALES Services Portfolio |
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CUSTOMER
SUPPORT |
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Process All Cards
Accept all major credit cards including MasterCard®
and Visa®, ATM/debit cards, American Express®,Diners
Club SM, Discover®Network, and JCBSM |
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Merchant Support
FIRST DATA INDEPENDENT SALES supports its merchants
24 hours a day, 7 days a week, in more than 140 languages and
dialects. |
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Accept
Checks
Check processing provides merchants an additional
way to accept noncash payments from customers.
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View
your account activity online
Mymerchantoffice.com (MMO) is FIRST DATA INDEPENDENT SALES’s dedicated Web site that allows our
merchants to access their merchant account information
online, 24 hours a day, 7 days a week. |
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Process
credit cards over the telephone
TeleCharge® provides bankcard
processing from any touch-tone telephone, without the need for
a point-of-sale terminal.
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Access
technical support for your equipment
The POS Help Desk assists merchants
with their point-of-sale inquiries and equipment processing
issues. |
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Merchant
rewards
The Cardservice Merchant Club (CMC) offers
many value-added benefits to merchants who join. |
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Access support for your secure
payment gateway
The Technical Support Department assists merchants with
their LinkPoint® Secure Payment Gateway,
other Internet gateways, and processing software.
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Accept
purchasing cards from your corporate customers
Increase customer loyalty and achieve preferred-
provider status by accepting purchasing cards and offering
business-to-business processing solutions.
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Access account
information by telephone
Interactive voice response (IVR) allows merchants to access
their deposit history, order merchant statements and connect
to the voice authorization center. This system also allows
merchants to request that their reports are faxed or mailed.
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Protect yourself from fraud
State-of-the-art online
payment gateways, such as the LinkPoint Secure Payment Gateway,
enable merchants to process transactions securely over the Internet. |
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Reduce
loss due to fraud
FIRST DATA INDEPENDENT SALES’s Loss Prevention
department reduces merchants’ risks of fraudulent credit
card transactions by monitoring merchants’ daily transaction
activity.
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Reduce
chargebacks
The Chargback and Retrieval Department
assists in the defense of merchants’ rights and verifies
that MasterCard® and Visa® dispute
resolution guidelines are met.
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